How to search for bookings and tickets

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Operation > Search Tickets


What does it mean?

In this feature, you can look for specific tickets and bookings. For example, if a customer wants to cancel a tour or wants to rebook a tour. There are different ways of how you can look for tickets.

A booking can be found by:

  • Booking UID
  • BookingEntry UID
  • Redeemed Voucher UID
  • External Voucher UID
  • External Reference ID
  • Booking date
  • Passenger Data:
  • Name
  • Email
  • Comment
  • Birthday
  • Passport number
  • Owner / Partner Name of Tickets
  • Cost Center (from partner management and only searches which don’t start or end with “*”)

Search tips:

  • UIDs can be found by the last characters using a leading *
  • f.e. *ABC (where ABC are the last 3 characters of the UID)
  • Passenger data:
  • Names can be found by single words.
    • f.e. “John Connor”
    •  can be found by searching for “John”, “Connor”, “Conn*”
  • Emails can be found by the full email or parts
    • f.e. “”
    •  can be found by “john.c”
    • or by the domain “”
  • Comments behave like names
  • If you are searching for 2 words from a sentence they are found as long as they don’t have a word distance > 10 words.
    • f.e. “This is a funny sentence” can by found by “This sentence”
  • The fuzzy search feature enables results despite having misspelling:
    • f.e. “Connor” is also found by searching for “cohnor” or “konner”
    • allowed wrong characters:
      • length <= 4: no fuzzy search
      • length <= 7: 1 char
      • length <= 12: 2 char
      • length > 12: 3 char
  • An absolute search can be triggered with putting the search term in quotes
    which disables fuzzy search and word distance search
  • Search for dates can be done in various date formats (Birthday, Booking Date)

What should I do?

If you are looking for a ticket click on the search bar use one the stated ways to look for a ticket and press enter.