Where do I find it?
Operation > Search Tickets
What does it mean?
In this feature, you can look for specific tickets and bookings. For example, if a customer wants to cancel a tour or wants to rebook a tour. There are different ways of how you can look for tickets.
A booking can be found by:
- Booking UID
- BookingEntry UID
- Redeemed Voucher UID
- External Voucher UID
- External Reference ID
- Booking date
- Passenger Data:
- Name
- Comment
- Birthday
- Passport number
- Owner / Partner Name of Tickets
- Cost Center (from partner management and only searches which don’t start or end with “*”)
Search tips:
- UIDs can be found by the last characters using a leading *
- f.e. *ABC (where ABC are the last 3 characters of the UID)
- Passenger data:
- Names can be found by single words.
- f.e. “John Connor”
- can be found by searching for “John”, “Connor”, “Conn*”
- Emails can be found by the full email or parts
- f.e. “john.connor@live.com”
- can be found by “john.c”
- or by the domain “live.com”
- Comments behave like names
- If you are searching for 2 words from a sentence they are found as long as they don’t have a word distance > 10 words.
- f.e. “This is a funny sentence” can by found by “This sentence”
- The fuzzy search feature enables results despite having misspelling:
- f.e. “Connor” is also found by searching for “cohnor” or “konner”
- allowed wrong characters:
- length <= 4: no fuzzy search
- length <= 7: 1 char
- length <= 12: 2 char
- length > 12: 3 char
- An absolute search can be triggered with putting the search term in quotes
which disables fuzzy search and word distance search
- Search for dates can be done in various date formats (Birthday, Booking Date)
What should I do?
If you are looking for a ticket click on the search bar use one the stated ways to look for a ticket and press enter.
