Where do I find it?
Reports & Analysis > Refund
What does it mean?
In this report you can check all your refunds seperatly. You can check who, when and why the did the refunds. You should encourage your emplyees to write the exact reason into the the comment section so it is easier to retrace later.
What should I do?
Check the refunds at least once a month, print out the excel sheet and archive them