How to redeem a voucher on the backoffice

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Operation > Search Tickets > Booking screen


What does it mean?

This article aims to explain how to redeem a voucher on the Palisis backoffice. The normal redemption process will take into consideration the passegner in the statistics. However, if the passenger did not appear to use the service, then we recommend to redeem the voucher using the "No-show" modality, please visit our support article here for more information.


What should I do?

Once you are on the booking screen, click on 'Redeem voucher'

If the booking contains more than 1 ticket, then you need to redeem each one.

Once the voucher is redeemed, the ticket status will change to "FINISHED" and a new booking UID will be created out of it that will contain the check-in information. The passengers will be taken into account in the statistics.

After clicking on the "CORRESPONDING VOUCHER/TICKET" link, then you will be redirected to the new booking where you can find the checkin details: