How to configure your PDF Templates

Blanca Castillo
Blanca Castillo
  • Updated

What does it mean?

PDF templates are used to create the tickets and receipts for the BoxOffice and Webshop . Initially you will see a set of  default templates, however,  you can change the design by editing the template and/or the body.

For that, it would be useful to have basic knowledge of HTML,however you can use external tools to convert text to HTML code and vice versa, f.e.


Where do I find it?

You can find this screen by going to Configuration > PDF Templates:



What should I do?

You can change the text body and template here for both BoxOffice and Webshop.



You can also change the text body per language here, so you can offer your tickets and receipts in different languages for your customers. Customers who book on the webshop in English will receive the tickets and invoice in English, and so on.




How to add a payment link to the email template?

Please, visit our support article here.


How to add the pickup point information on the PDF template?

Please, visit our support article here.


Important note: If you want to change the standard template, please do it first in our test environment in order to test if the PDF ticket is correctly generated. Once you have tested it and everything is correct, then you can implement the same solution in the Live environment. 

Please, contact us by writing to in order to give you access to our UAT environment.


For more information about this topic, please visit our support article about PDF tickets here.