If a sale user finishes his shift and tries to make a cash settlement, but the device can’t do it, please try to follow the steps below:
- Check if there is a connection problem. When there is a bad connection, the cash settlement process can fail. You can check the connection by clicking on the time at the top of the screen.
- If the device has no connection, try to find a place where the connection is better and try to make the cash settlement again.
- If there are data as bookings, check-ins or cancellations that were not transmitted, try to submit them again.
- If the error still persists and you can’t make the cash settlement, please take a screenshot of the device and contact our Support team at firstname.lastname@example.org.