Who didn't have this experience? You didn't use an account for weeks and suddenly you can't remember your password for it... You do some trial and error but suddenly the system tells you that you're locked out for security reasons?
After 5 failed tries to log in, TourCMS automatically locks a user account to ensure the security of our client accounts. Unless a system administrator takes action this account will remain locked indefinitely.
Well, you came to the right place to solve this unfortunate situation!
There are two ways to solve this problem:
1st solution: The highest class of client user accounts are so-called "Account owners". Among many privileges, they have the ability to unlock your account again.
As you can see in the following screenshot the first account hat the status "LOCKED".
Luckily in this example, we have an account owner that is still unlocked. He can access your TourCMS account and go on the homepage to System > Users. There he should see something like in the picture above. Now he can click on PERMISSIONS & MAIN SETUP to your user account settings:
There he has to do three steps to reactivate your account:
1st: He has to enter a provisional password for you. Please note that the requirements for any password in TourCMS are quite high. Therefore I use in most cases I myself use the "Suggest a new password"-generator.
2nd: Then he should tick the box "Email new password to the user" on. This simplifies your password retrieval immensely. The email you should look like this:
"Dear John Goeggel
Your TourCMS password has been updated. Here are your new login details:
Login via: https://admin.tourcms.com
Account name: Test_Zuerich
Please keep your login details safe as they are required to access the system
For data security reasons you will need to change your password at least every 90 days"
3rd: Finally he has to press "Save changes" at the bottom of the page.
In case you are locked out and the only account owner or just too shy to ask your boss for help with the retrieval of your password, we have another solution for you.
2nd solution: Write an email to our support team with the title "TourCMS PW reset". The body of this email should consist of the following information:
Account name (Company account): Test_Zuerich
User email: jgoeggel@test_zuerich.ch
We will unlock your user account as quickly as possible and send you your new provisional password. Please be aware that we will send it to no other address than the one registered in the account for security reasons.